Responsible Gaming

At Casino Pin-Up NG, we believe that gambling should always remain an enjoyable form of entertainment. Our commitment to responsible gaming is rooted in the belief that players should stay in control and make informed decisions while enjoying their favorite casino games.

We understand that, for a small percentage of users, gambling may become more than just a game. That’s why we’ve developed a robust framework to protect our users, prevent underage gambling, and promote healthy gaming habits.

Our Commitment to Safe Gambling

Pin-Up NG is dedicated to providing a secure and responsible environment for all players. We actively monitor activity for signs of problematic gambling behavior and offer tools that allow users to manage their experience. Our aim is to:

• Promote gambling as a form of entertainment, not a source of income.
  
• Prevent gambling-related harm through education, awareness, and support.
  
• Ensure compliance with all responsible gaming regulations and practices.
  

Recognizing Problem Gambling

Gambling becomes a problem when it interferes with your life, work, relationships, or financial stability. If you’re unsure whether your habits are healthy, consider these questions:

• Do you find it hard to stop gambling?
  
• Have you tried to cut down but failed?
  
• Are you chasing losses?
  
• Do you feel anxious or irritable when you’re not gambling?
  
• Is gambling affecting your personal or professional life?
  
• Are you borrowing money or selling possessions to gamble?
  

If you answered “yes” to any of the above, we recommend seeking professional help immediately.

Tools for Responsible Play

We provide a range of tools to help users manage their gambling behavior. These tools are available to all registered players and can be accessed through your account settings:

Deposit Limits

Set daily, weekly, or monthly limits on how much you can deposit. This prevents you from spending more than you can afford.

Loss Limits

Control how much money you’re willing to lose within a specific period. Once the limit is reached, you won’t be able to place new bets until the time frame resets.

Wager Limits

Decide how much you can wager each day, week, or month. A great way to stay within a safe budget.

Session Time Reminders

Get alerts to remind you how long you’ve been playing. It’s easy to lose track of time while gaming, and this feature helps you maintain awareness.

Time-Out Periods

Take a short break from the platform—available in 24-hour, 7-day, or 30-day intervals. During this time, your account will be inaccessible.

Self-Exclusion

If you feel the need to step away for a longer period, you can self-exclude for several months or permanently. Once initiated, this action is irreversible for the selected duration.

Preventing Underage Gambling

Casino Pin-Up NG strictly prohibits anyone under the age of 18 from registering or playing on our platform. We use identity verification tools to prevent underage access and encourage parents to use parental control software to restrict internet access.

Tips for parents:

• Don’t leave your gambling account logged in.
  
• Use child-protection software like Net Nanny or Cyber Patrol.
  
• Educate your children about the risks of gambling.
  

Supporting Problem Gamblers

If you believe you or someone you know may have a gambling problem, we encourage seeking support from professional organizations. The following organizations offer confidential help and resources:

• GamCare (www.gamcare.org.uk)
  
• BeGambleAware (www.begambleaware.org)
  
• Gambling Therapy (www.gamblingtherapy.org)
  

These platforms provide self-assessment tools, live chats, and counseling services to help individuals regain control.

Staff Training and Compliance

Our customer support and operations teams are trained to recognize signs of problem gambling. They are equipped to handle queries related to responsible gaming and provide guidance on available tools and external support services.

We also work with industry regulators and follow best practices in compliance with responsible gambling legislation.

Your Responsibility as a Player

While we provide tools and support, it’s equally important that users take responsibility for their actions. Here are some simple guidelines to follow:

• Only gamble with money you can afford to lose.
  
• Don’t chase losses—it usually leads to deeper problems.
  
• Keep track of time and money spent on gambling.
  
• Don’t gamble under the influence of alcohol or stress.
  
• Treat gambling as entertainment, not a way to make money.
  

Contact Us for Help

If you need assistance with setting limits, taking a break, or activating self-exclusion, our customer support team is available 24/7 via live chat.

We’re here to ensure your experience is enjoyable and safe—because your well-being matters to us.

Play smart. Stay in control. Bet responsibly with Pin-Up Casino NG.